Complaints Policy at Eshott Airfield

Making your complaint

We recognise that as the only major airfield in Northumberland, it is likely that aircraft causing unnecessary noise in a particular area or low level flying may be based at Eshott Airfield. As a result, residents may wish to complain about activity around the airfield or at the facility itself.

Every complaint received through this website will be logged and stored securely on a password protected database. It is important that you fill out the form with as much detail as possible about the incident. We will not accept complaints anonymously and you must therefore provide your full name, address and contact details or your complaint will not be logged by Eshott Airfield.

investigating complaints

All complaints will be stored and be reviewed with Northumberland County Council on a regular basis. You can contact us at any time to withdraw your complaint from the system if you no longer want your details stored. In some cases Eshott Airfield may share your complaint with a number of relevant authorities - this includes but is not limited to the Civil Aviation Authority, Police, Fire Service, NATS contacts, Boarder Force / Special Branch. In the event of the complaint involving an aircraft rather than ground activity at the airfield, it is likely that the owner of the aircraft in question will be contacted regarding the complaint.

Eshott Airfield will endeavour to establish the validity of all complaints using the technology available to us. All complaints that are deemed to be genuine will be analysed to look for trends that could potentially be mitigated. In the event that there is a policy change from your complaint, you will be notified.

In the event of a serious danger to the public, you may be contacted further by Eshott Airfield to establish further facts.

Regular or False Complaints

Whilst we will take all complaints seriously, we often receive false information or regular vexatious complaints. If we believe that we have responded on more than one occasion, with oversight from Northumberland County Council, and with the same information, it is clear that no further communication will benefit either party and no further responses will be made.

Full Name

First Name

Last Name

Phone

Please provide a valid UK phone number

Your email address must be valid for your to receive a response to your complaint.

Address

Please provide your home address.

Address 1

Address 2

City

State/Province

Zip/Postal Code

Country

Message

Please provide us with as much information as possible. If the complaint is about an aircraft, useful information may include the aircraft registration, type and colour.

Checkbox

You must tick each box for your complaint to be submitted and stored

I believe the details in the above form to be a truthful statement

I accept that my data will be stored and may be used by a number of authorities